Refund policy

OVERVIEW

At Melora Glam, we are committed to providing high-quality cosmetic products that meet strict standards of safety and performance. Due to the personal and hygienic nature of our products, all sales are considered final, and we do not accept returns or exchanges except in cases where an item is received defective, damaged, or incorrect.

ELIGIBILITY FOR CLAIMS

If you receive a product that is damaged, defective, or not the item you ordered, you must contact us within 48 hours of delivery. Your request must include clear photographic or video evidence demonstrating the issue. This requirement ensures that all claims are properly assessed and handled fairly.

Failure to report the issue within the specified timeframe may result in your claim being declined, as we cannot guarantee the condition of the product beyond this period.

NON-ELIGIBLE CASES

Melora does not accept refund or exchange requests based on personal preferences, including dissatisfaction with color, texture, scent, or overall expectation. Products that have been opened, used, or altered in any way are not eligible for return under any circumstances. Additionally, orders placed incorrectly by the customer, including wrong product selection or shipping details, are not eligible for refund or exchange.

CLAIM REVIEW PROCESS

All claims submitted are subject to review and approval by Melora Glam We reserve the right to request additional information if necessary to evaluate the situation. Each case is assessed individually, and our decision regarding the outcome of the claim will be final.

RESOLUTION

If a claim is approved, Melora may offer a replacement product or issue a refund, depending on product availability and the nature of the issue. The chosen resolution method will be determined at our sole discretion. Shipping fees are non-refundable unless the issue is confirmed to be due to an error on our part.

FINAL NOTES

Melora is not responsible for damages or issues arising after delivery due to improper handling, misuse, or storage of the product. By placing an order with Melora Glam, you acknowledge that you have read, understood, and agreed to this Refund Policy