Terms of service

Overview

This website is operated by Melora Glam (“Melora Glam”, “we”, “us”, or “our”). Throughout the site, the terms “you” and “your” refer to the user, customer, or any individual accessing or using our Services.

Melora Glam provides this website and all related information, content, features, tools, products, and services (collectively, the “Services”) to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By accessing our website, browsing, interacting with content, or purchasing any product, you agree to be bound by these Terms of Service (“Terms”), including all policies referenced herein (including our Refund, Privacy, and Shipping Policies).

If you do not agree to these Terms, you must not use our Services.

Our store is hosted on Shopify, which provides us with the online platform that enables us to sell our products to you.

SECTION 1 – ELIGIBILITY, USER REPRESENTATIONS & ACCOUNT RESPONSIBILITY

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you have given us your consent to allow any minor dependents to use this site under your supervision. You further confirm that any information you provide to us, whether during account registration, checkout, or communication, is accurate, complete, and kept up to date.

If you create an account on our website, you are solely responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities that occur under your account. You agree that you will notify us immediately of any unauthorized use of your account or any other breach of security. Melora Glam shall not be held liable for any loss or damage arising from your failure to comply with these obligations.

SECTION 2 – USE OF SERVICES & CONDUCT

You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not use our website or products in any way that violates applicable local or international laws or regulations. Any attempt to interfere with the proper functioning of the website, including hacking, transmitting malicious code, or exploiting system vulnerabilities, is strictly prohibited.

Furthermore, you agree not to engage in any activity that could harm Melora Glam, its reputation, its customers, or its operations. This includes fraudulent transactions, abusive behavior, or misuse of the Services. We reserve the right to terminate your access to the Services without notice if we determine, at our sole discretion, that you have violated these Terms.

SECTION 3 – GENERAL CONDITIONS

Melora Glam reserves the right to refuse service to anyone for any reason at any time. We may limit or restrict access to certain features or parts of the website without prior notice. You understand that, except for payment information, any content you provide may be transferred unencrypted over various networks and may be adapted to meet technical requirements.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without express written permission from us. The headings used in these Terms are included for convenience only and do not affect the interpretation of any provision.

SECTION 4 – PRODUCT INFORMATION & AVAILABILITY

We make every effort to display our products as accurately as possible, including descriptions, images, and specifications. However, we cannot guarantee that your device’s display will accurately reflect the actual color, texture, or appearance of the product. Slight variations may occur due to lighting, screen settings, or manufacturing adjustments.

All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product, limit quantities, or restrict sales to specific individuals, geographic regions, or jurisdictions at our sole discretion. While we strive for consistency, we do not guarantee that all products will meet subjective expectations beyond their intended purpose.

SECTION 5 – ORDER PROCESS & ACCEPTANCE

When you place an order, you are making an offer to purchase a product. Melora Glam reserves the right to accept or decline any order for any reason. An order is only considered accepted once it has been confirmed by us, and we reserve the right to cancel or modify orders in cases such as suspected fraud, pricing errors, or product unavailability.

Once an order has been confirmed, it may not be modified or canceled. You are responsible for reviewing your order carefully before submission and ensuring that all details provided are accurate. Any purchases made through our website are intended for personal use only and not for resale or distribution.

SECTION 6 – PRICES AND BILLING

Prices for our products are subject to change without prior notice. The price charged for a product will be the price in effect at the time the order is placed and will be displayed during checkout. Unless otherwise stated, prices do not include shipping fees or additional charges.

By completing a purchase, you agree to provide current, complete, and accurate billing and payment information. You authorize us to charge your selected payment method for the total amount of your order. In the event of a pricing error, we reserve the right to cancel the order and issue a refund if necessary.

SECTION 7 – SHIPPING AND DELIVERY

All delivery times provided are estimates and are not guaranteed. Shipping times may vary depending on location, courier performance, and factors beyond our control. Once an order has been dispatched, Melora Glam is not responsible for delays caused by third-party carriers or external circumstances.

Risk of loss or damage transfers to you upon delivery of the product. It is your responsibility to ensure that the shipping information provided is accurate and that the order can be successfully delivered.

SECTION 8 – INTELLECTUAL PROPERTY

All content on the website, including but not limited to logos, product names, branding elements, text, images, graphics, and design, is the property of Melora Glam or its licensors and is protected by intellectual property laws.

Access to our Services does not grant you any rights to reproduce, distribute, or commercially exploit any part of our content without prior written authorization. Any unauthorized use may result in legal action.

SECTION 9 – THIRD-PARTY SERVICES & LINKS

Our Services may include links to third-party websites or access to tools that are not controlled by Melora Glam. We are not responsible for the content, accuracy, or practices of any third-party services. Your use of such services is at your own risk, and we recommend reviewing their respective policies before engaging with them.

SECTION 10 – EXTERNAL LINKS

Our Services may contain links to external websites or platforms for informational or convenience purposes. Melora Glam does not endorse or assume responsibility for the content, policies, or practices of these third-party sites.

Accessing external links is done at your own risk, and we recommend reviewing their respective terms and policies before engaging with them.

SECTION 11 – DATA AND PRIVACY

Your privacy is important to us. Any personal information collected through the Services is handled in accordance with our Privacy Policy.

By using the Services, you acknowledge that your information may be processed for purposes such as order fulfillment, customer support, and service improvement. Certain data may also be shared with trusted service providers strictly for operational purposes.

SECTION 12 – ACCEPTABLE USE

You agree to use the Services responsibly and in compliance with applicable laws. Any misuse of the platform, including fraudulent activity, interference with system functionality, or abuse of other users, is strictly prohibited.

Violation of this section may result in immediate suspension or termination of access.

SECTION 13 – USER FEEDBACK

If you submit feedback, suggestions, or other content to Melora Glam, you agree that we may use such content without restriction. By submitting feedback, you grant us a worldwide, royalty-free license to use, reproduce, and display such content for any purpose, including marketing and product development.

SECTION 14 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, there may be information on the website that contains errors, inaccuracies, or omissions. We reserve the right to correct any errors and update information at any time without prior notice, including after an order has been submitted. We may also cancel orders affected by incorrect information.

SECTION 15 – DISCLAIMER OF WARRANTIES

All Services and products are provided on an “as is” and “as available” basis. Melora Glam does not guarantee that the Services will be uninterrupted, secure, or error-free, nor do we guarantee specific results from the use of our products. To the fullest extent permitted by law, all warranties are disclaimed.

SECTION 16 – TERMINATION

We reserve the right to suspend or terminate access to the Services at any time if a violation of these Terms is identified. Any obligations or liabilities incurred prior to termination will remain enforceable.

SECTION 17 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, Melora Glam shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or purchase of products. This includes loss of profits, data, or any other intangible losses resulting from your interaction with the website or products.

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless Melora Glam, its affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any claims, losses, liabilities, damages, or expenses arising from your breach of these Terms or your misuse of the Services, including but not limited to any attorney fees, payable to any third party.

SECTION 19 – SEVERABILITY

If any provision of these Terms is deemed unenforceable, the remaining provisions will continue to apply in full force.

SECTION 20 – ENTIRE AGREEMENT

These Terms represent the complete agreement between you and Melora Glam regarding the use of the Services and supersede any prior communications or agreements.

SECTION 21 – GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of Lebanon. Any disputes shall be subject to the jurisdiction of the Lebanese courts.

SECTION 22 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page, and your continued use of the Services constitutes acceptance of those changes.

SECTION 23 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to meloraglam@outlook.com.